Years of experience
Hours done
Clients
Hey there! I’m Jaffer Mambo, an Operations expert with a Lean Six Sigma Black Belt—essentially, a certified problem-solver with a talent for transforming chaos into streamlined efficiency. (And yes, I make a mean cup of coffee.)
With over 9 years of experience in optimizing workflows, training teams, and analyzing performance metrics, I thrive when it comes to troubleshooting delivery delays, coaching , or ensuring SLA process delivery. Whether it’s addressing operational bottlenecks or improving systems, I’m committed to finding the best solution.
My approach is both data-driven and people-centered. I consistently aim to consistently unlock efficiencies while also building systems that not only perform better but also empower teams to reach their full potential.
Whether it’s developing new training programs, creating process documentation or optimizing delivery times, I’m focused on ensuring that everything effortlessly fits.
When I’m not actively improving processes, you’ll find me exploring AI, diving into design thinking, or staying updated on the latest trends in operations management. In addition, I have a creative side, dabbling in graphic design and CRM consulting (with a bit of karaoke 🎙 thrown in), which adds even more tools to my problem-solving toolkit.
Fluent in English, Swahili, and the language of efficiency, I’m the person you need if you’re looking for someone who can juggle tasks, build a team, and make operations run smoother than a perfectly timed punchline.
HIGHLIGHTS
LEAN
Six Sigma
Agile Management
WordPress
Adobe
Data Analysis
CRM
Process Optimization
what i do
Consultancy & Project Management
Business Consulting: Offer insights on business optimization, especially in logistics, supply chain, and system implementation.Project Management: Oversee projects from planning to execution, ensuring timely completion and alignment with business objectives.
01.
02.
Business Process Implementation
System Integration: Streamline and integrate CRM systems, ERP and other solutions to enhance operational efficiency.
Process Automation/Documentation & Training: Implement tools to manage workflows, track actions, and improve data handling.
Develop comprehensive documentation and provide training for teams on new systems and processes.
03.
IT & Technical Support
Hardware and Software Support: Offer troubleshooting, maintenance, and support services for both hardware and software systems.CRM Setup & Customization: Configure and customize CRM systems to meet specific business needs, ensuring smooth user adoption.
previous collaborations
